JAC外贸实战:一个阿三,联系了五年,想弄死他,结果后来下单了……

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所属分类:业务类实战  新鲜出炉

有个印度佬,从2008年开始联系,基本上是一个季度问一次价格,每次问价格都会上这么一句:

URGENT!!!EARLIER REPLY WILL BE APPRECIATED!

然后回复过去,一般都是这一句:

Kindly note  your quoted price is  slightly on higher side as  compared with other  suppliers.  They are  offering at price USD ***/MT  CIF Nhava sheva, paymen term L/C at sight.  

(一般比我的报价都低100美金左右,我的付款方式要求是TT)

我回复:

LC at sight is accepted

But the price you required is too low for us.The lowest price is ** usd.Please accept.

我们的最低价比他的目标价还贵着七八十,然后就再也没消息了!

原本这个客户我是一直找各种理由追踪他,后来干脆不理他了!

结果人家还不放弃,隔一段时间就重复一次上一个步骤!

最近,又来了,早上九点多一封,我看到了没理他,11点发了一个reminder,还是没理他,下午两点多,又来了一句:

We wish to invite your  kind attention to our  e-mail msg of  today morning.  We are still  Awaiting your favourable reply by return e-mail. Thanks.

感觉真的是诚意很大啊,于是乎报价,还价,最低价,又不理。

我擦,又是一个轮回,我真烦了,我打算做死他!

于是我给他发了一封邮件,内容是:

Dear Sir,

We have communicated about ** for about five years,right?

Every time when you need the offer,I will give you carefully and urgently.

But i am really bored about your manners now.

You never give me a feedback after your purchase decision.

FIVE YEARS!

Although we have not cooprated until now,we have been friends for five years I think.

This is the last email I send to you.

Good Luck!

Eason

发出去了,等待客户,看看是否有反馈!

2013年6月21日

客户回复了,相当奇葩,人家直接无视了我的投诉,接着问了一个价格,我擦:

June  21, 2013

 

Dear Mr. Eason,

 

Please refer to your  below  e-mail msg.   Please send to us  complete specifications of  your  offered ****. urgently by return e-mail. Thanks.

 

Also note one of our  buyer require shipment to ICD Tuglakabad , New Delhi.  Please  give  your  lowest price for  ICD Tuglakabad , New Delhi via  Nhava sheva port.   

Please reply. Thanks.

我直接吐血了,他这是直接无视我啊,难不成他是机器人吗?我的投诉犹如一拳打到了棉花上……

我回复了一句:

SIR,

Have you got my email on 2013/06/20?

Please reply based on that email.

Eason

客户回复了,让我要吐血:

Eason,

Yes,i have seen your last email.Thanks

Please give me your complete COA as soon as possible.

Top Urgent!

我擦,老虎不发猫,你当我病危啊!

2013年6月22日最新更新

看到他那封邮件我连理都没理,奶奶的气死我了,结果客户依旧是不放弃。今天一早看到一封邮件,火蹭蹭的!

Eason,

I have read your email.But i think you should keep calm always.You are a business man.You should concentrate on business.Not only at present,but also in Future.

So if you consider like this ,you will understand why i insist to communicate with you.

Please give me the COA as soon as possible

best regards

我擦,我得想想怎么回复他

2013年6月24日

一个周末没理他,今天一早给他发了一封邮件。

Dear sir,

In the past five years,i always ask myself to concentrate future business from you.

But until now,five years passed,future is still the Future.

I dont mean,everytime you asked for offer,you must give me the order.It is impossible.But you should tell me what’s your decision to me if you want to deal with me in future.

But you never did that!

I am the business man ,not your collecter of the information.

So from now on,i refused to give you any offer.Unless you agree to give me your decision everytime.

Eason

依旧没有回复,客户估计挂了!

阿三回复了,哈哈,但是气势很强,没有之前那么淡定,但是很多话说的还是蛮有道理:

Eason,

Please try to understand me!ok?

Everyday i have so many emails to reply.Everyday i have some many things to deal with.Everyday i have so many business to do.

I have no time to reply you(not only You) every email.

Please understand the business rule,if all your terms and conditions are ok,i will reply to you.But every time your price is very high.My customers didn't accept your offer.So i have no need to tell you.

Right?

I have given to you many chances to start business with us.But you always missed the chance.

so please don't send me this kind of email again,if you want to start business with me.

好吧,阿三这次跟我对上了,意思是,你的条件根本不合适,我没必要回复你,你的条件每次都不合适,我还在发询盘给你,给你机会,你应该感谢我,而不是抱怨!

反正这个单子我不打算做了,想做估计也没有,我就陪你玩玩!

Dear sir,

I understand you ,also please understand me.

Not only you have so many things to do.I am the manager of my company.I also have many afairs to deal with

Everytime you gave me a target price,but i dont think there is any normal supplier in china who can accept the price.The target price is even lower than the cost in China.

Do you think you are serious every time?

Can you tell me what was the final price of your last order?

I dont think you can get your target price from China.No factory can accept so low price unless they are the cheaters.

Eason

这封邮件发出去之后客户没消息了,我估计是挂了,死了!

 

2013年83日,我打开邮箱,惊讶的看到他居然有来邮件了,标题是askthe price for***.Urgently

依旧是老调调!

真是气不打一处来啊,我给客户回了一封邮件,

DearSir

I thinkyou made a mistake.You sent the wrong email to wrong person.

Eason

客户很快回复说,我没有回复错误,就是给你的,你不是shandong jac industry吗?而且我告诉你,我只发给了你,请快速回复!

回还是不回?我陷入纠结,做了好久的思想斗争,算是想通了,跟他置气没意思啊,回一封邮件不需要多长时间。于是还是回复了,而且绝对是严格的专业格式:

Dearsir

Tocomply with your request for **(重量),we would like togive you an offer as follows:
Price
Payment
Package
Periodof shippment
Periodof validity

然后我特意加了一句:

This isthe bottom price I can offer to youplease give me yourdecision whether you will purchase from us or not.

I amserious business man,I hope you are too!

Eason

客户很快回复,就一句话

Eason
I amthe most serious business man

第二天,客户居然主动给我回复了,说,某某价格能否接受,请马上告知

这次的价格还的比较靠谱,比我们的低了15美金,我当时算的时候加利润多加了20美金,肯定能做。但是我没有完全接受!

我回了一个邮件,说可以给你降10美金,请接收,如果可以,马上给你pi,最近货期比较紧,给你优先排单!

十五分钟之后,客户回复,惊喜万分,说ok,请给我PI,价格做成…(比我报价加了27美金)付款方式为100%TT,请收到款,马上给我佣金,我急用!

这个可是太意外了,于是乎做PI,做合同,来回的确认,三天过去了。

等收款,还是让我等了10多天,一度认为这阿三又骗我!

刚刚银行通知,到账,功德圆满!

总结一下吧:

阿三是出名的难缠,要低价,要付款方式的优惠,从来都是张嘴就来,问价格的时候从来都是urgent,拿到价格之后从来都是价格高,太高,然后就没了后文,这个客户绝对不例外!

但是能拿下也是有很大的感触:
1.     跟踪,完全没有放弃,从08年一直跟踪到2013年6月
2.     但是我相信如果没有中间的插曲也未必能拿下,因为客户习惯了大家的推销,捧为上帝,估计没怎么见过抱怨甚至针锋相对的争吵
3.     报价要专业,这个我始终在说,报价要素要全面,要让客户一目了然
4.     不放弃任何一个客户,任何一个询盘,一封邮件只需要几分钟而已,如果这个客户不再找我,我就放弃了跟踪了,所以反面教材吧

 

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目前评论:24   其中:访客  23   博主  0   引用   1

    • avatar Jacindustry 9

      联系了五年,从来都是问价格,说价格高,然后消失,然后继续问价格,继续消失,把我弄烦了,有了我跟他的争吵,以为做死了,没想到,后来居然又回来了,还下单了!

      • avatar ANDY 9

        膜拜。。

        • avatar 晨曦cx- 9

          • avatar 伍Sandy 9

            太赞了,有个秘鲁的客户也是这样,联系一年多了。差不多每个月都要我发PI,Urgent! 然后发了PI就没下文了,下次也用招试试。 呵呵.

            • avatar B 9

              后面看得,我逗乐了

              • avatar 欧阳梦琦Jiny 9

                越来越崇拜你了

                • avatar Sylvia 9

                  5年? 真是,,,

                  • avatar 妮妮-大唐 9

                    评论” /> 评论” />

                    • avatar 呵呵 9

                      我们这些新人都需要时间慢慢沉淀

                      • avatar JakeTheRippers 9

                        膜拜学习中!!!

                        • avatar 精准de烈火 9

                          看见你跟他吵架的那往来的邮件,我差点笑叉声了 评论” />

                          • avatar 路人甲 9

                            这样的客户只能做为职业生涯中的一个小插曲,要手上全是这样的客户,业务员早就饿死变成木乃伊了…

                            • avatar linda 9

                              看的我都笑了,我这里一个印度客户也是这样的,一直要样品,要报价,就是 不下单

                              • avatar Sara 9

                                评论” />

                                • avatar 走在外贸路上的妞 9

                                  膜拜!!!

                                  • avatar Kathy_Hui 9

                                    笑死我了~~~好精彩喔~學習啊

                                    • avatar Coldtone11 9

                                      非常赞!

                                      • avatar 熊永莲 9

                                        太厉害了,

                                        • avatar 瑞铭鑫~ 9

                                          哈哈哈,但是好搞笑啊,哈哈哈哈哈哈哈哈哈

                                          • avatar u简单的歌u 9

                                            五年了就一点不感动么 哈哈 笑完还是学习了~~

                                            • avatar 成小酒 9

                                              呵呵,只有你能这么厉害了,印度阿三也真是的,价格压这么低,自己的佣金这么高,坑爹···

                                              • avatar NIANA 9

                                                印度人,呵呵,在印度呆一年太有深切体会了

                                                • avatar 跨境电商 9

                                                  新手,前来学习!!!!

                                                • 来自外部的引用: 1

                                                  • JAC外贸实战:我收到的一些询盘,谁可以辨别? | JAC外贸实战(iamatrader)